Terms and Conditions/Terms of Sale

Changes to the Terms of Service and the Website

anconajewelers.com is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will always be available. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with anconajewelers.com by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using anconajewelers.com in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product Information

Ancona Jewelers takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on anconajewelers.com are shown in US Dollars and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under “Returns,” the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure Payment

Ancona Jewelers currently accepts Visa, MasterCard, American Express, Discover, & PayPal as payment methods. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Ancona Jewelers is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments.

Delivery

Your order will be delivered to the address you indicated when your order was placed.

Ancona Jewelers does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Shipping

Many items are in-stock and will ship within two business days (Monday – Friday). Please allow three to four weeks for personalized or special order items. Please call us at (630) 775-9000 if you would like the ship date of your specific item.

Returns

Unused merchandise may be returned for an exchange for 30 days from the date of purchase, or a complete refund 14 days after purchase. Any custom pieces, special orders or sale pieces may not be refunded after purchase and may be subject to a restocking fee. Any used or worn merchandise may not be refunded after purchase.

If you wish to return an item, please call (630) 775-9000 for a return authorization code. The code must be clearly marked on the returned package to insure that it will be accepted. Our quality control team will then inspect the item to determine if it is eligible for return. When the item is judged to be eligible your refund will be promptly processed. Ancona Jewelers will happily give full refunds on merchandise purchases when appropriate. Shipping fees will not be refunded unless we have made an error.

Intellectual Property

All the content on anconajewelers.com website (illustrations, texts, names, brand names, images and videos) is the property of Ancona Jewelers. Any partial or total reproduction of this content, by any means and on any support, is subject to prior express authorisation by Ancona Jewelers. All information, content and files are protected by international law concerning intellectual ownership and copyright. Anconajewelers.com cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. 

Ancona Jewelers will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of Ancona Jewelers to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and anconajewelers.com, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Contacting Us

If there are any questions regarding these terms and conditions you may contact us using the information below.

1700 W. Lake St. 

Addison, IL 60101

(630) 775-9000